How Can I Help?
Hi, I’m Tim Melton, the owner of Creative Closets. After doing closets for more than 20 years now, I’ve come across a lot of important questions homeowners like you have about closet design and installation.
I’ve tried to answer the most common ones below, but I’m always ready to clarify more whenever needed. If you can’t find the answer you’re looking for, give us a call or fill in the scheduling form to have us take a complimentary look at your closet.
Frequently Asked Questions
We don’t have a brick-and-mortar showroom, but we do bring a mobile showroom to your doorstep.
At Creative Closets, we understand that your time is valuable, and that’s why we bring the showroom to you. We offer a complimentary wardrobe analysis and bring samples of accessories, colors, and styles to your home so that you can see how everything looks in your space.
We do everything in one appointment, which typically lasts 60 to 90 minutes. We bring 3D software to your home and train our designers to sit at your kitchen table, involving you in the process so that you have buy-in from the start.
Other companies may come to your home, conduct a needs assessment, take measurements, and then go back to the office to create a design, which they may email to you in a few days or a week.
Or, they may require you to come to their showroom for a second appointment where they present you with the design and price. This can take weeks, which is frustrating when you just want to get organized.
Our approach saves you time because we give you the design and the price before we leave your house, even if you don’t pay anything. We want you to have all the information you need to make a decision. This way, you can start enjoying your organized closet as soon as possible.
Working with us is a straightforward and hassle-free process. First, we offer a free in-home design consultation with one of our expert closet designers, who will work with you to create a custom closet design tailored to your needs and preferences.
Once the design is finalized, we order all the necessary materials from our supplier in Ontario, Canada, and the flat-packed materials are delivered to our warehouse. As an authorized dealer of Organizers Direct, we use their licensed design software, and they supply us with the high-quality materials.
Finally, our team of experienced installers will come to your home and install your new custom closet system efficiently and professionally. We make it our mission to be done with installation by the end the day and get out of your hair for you to enjoy your new closets as soon as possible.
We have a business license and we are fully insured. We have an A+ BBB rating and accreditation and we are part of the Association for Closets and Storage Professionals.
We have an in-house team of 6 installers. At Creative Closets, we take pride in our team of experienced professionals who are dedicated to providing you with an exceptional service.
Our team includes six full-time installers, an administrative staff, an operations manager, a warehouse person, and three talented designers.
These people are highly skilled and experienced, with a track record of successful installations of custom closet systems. They work closely with our designers and operations manager to ensure that your installation goes smoothly and meets your expectations.
Yes, we offer free in-home consultations that include a no-obligation design. We believe that every client’s closet is unique, and that’s why we send a closet designer to your home.
During your consultation, your closet designer will work with you to create a customized design that meets your specific needs and preferences. They will listen to your ideas and make suggestions, taking into account your budget, space, and storage requirements.
And because the design is created in front of you, you can make changes and adjustments on the spot until you’re completely satisfied.
Once the design is finalized, we’ll email you a copy of the design and pricing information before we even leave your home. This way, you can review your options in the privacy of your own home and take your time to make a decision.
There’s no pressure to commit right away. When you’re ready to move forward with your build and installation, just let us know.
We use durable materials sourced from our supplier in Ontario, Canada to create our high-quality closets. As an authorized dealer of Organizers Direct Industries, we have access to a variety of materials and design options to meet your specific needs. All our materials come with a lifetime warranty.
We take great pride in the quality of our work and materials. That’s why we offer a lifetime guarantee on both workmanship and materials.
This means that as long as you’re using your closet system for its intended purpose, we will warranty it for life. If anything ever goes wrong, simply give us a call and we’ll come out to fix it free of charge.
Please note that the warranty does not cover damage caused by misuse or abuse, such as using a drawer as a ladder. However, we still stand behind our products and will fix any issues at a reasonable cost.
Another great benefit of our lifetime guarantee is that it’s transferable. So if you sell your house, the warranty can be passed on to the new homeowners. This provides added peace of mind and value to your investment in our custom closet system.
We understand that investing in your home can be costly, which is why we offer financing options that can make it easier for you. With our 12-month no-interest, no-payment plan through GreenSky, you can achieve the closet of your dreams without breaking the bank.
At Creative Closets, we value your time and strive to make the decision-making process as effortless as possible. During the first consultation, we provide you with a design and pricing without any obligation.
If you’re ready to commit, we can set up financing or accept a 50% deposit, so you can get started right away. Before the appointment ends, we’ll give you an exact amount of payments needed for financing. All costs are 100% transparent so you know exactly where every dime of your hard-worked money goes.
Make Your Entire Closet Space Work For You, Not Against You
Book your complimentary consultation and we’ll bring the popcorn and the red carpet.